Shipping policy

 

• Orders are processed within 1–2 business days (Mon–Fri) after payment confirmation. Orders placed on weekends or holidays are processed the next business day.
• Custom or personalized orders may require additional processing time; lead time will be shown on the product page.

Domestic (USA) shipping

• Standard Shipping: 3–7 business days after dispatch via USPS/UPS with tracking.
• Expedited Shipping: 1–3 business days after dispatch (available at checkout).
• You will receive email confirmation with tracking details once your order ships.

International shipping

• International shipping options, rates, and delivery times vary by destination and will be shown at checkout. International customers are responsible for customs duties, taxes, and any import fees.

Shipping costs & promotions

• Shipping costs are calculated at checkout based on weight, destination, and selected speed.
• Free standard shipping on orders over $150 (US only).

Packaging & care

• Orders are packaged securely in premium, gift-ready packaging. Please inspect your package upon delivery.

No returns accepted (except for damaged items)

• We do not accept returns or exchanges unless the item arrives damaged or defective.
• If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the damaged item and packaging.
• Do not discard original packaging or damaged item until instructed.

Damage claims & resolution

• After you submit a damage claim, we will review and respond within 48 hours. We may request additional photos or information.
• If the damage is confirmed, we will offer a replacement or a full refund (including original shipping). For replacements, we will cover shipping costs.
• If a replacement is unavailable, we will issue a full refund to the original payment method within 7–10 business days after confirmation.

Lost or undelivered packages

• If tracking shows delivery but you did not receive your package, contact us immediately. We will open an investigation with the carrier and assist in locating your order.
• If a package is confirmed lost by the carrier, we will replace the order or issue a refund after carrier confirmation.

Exceptions

• Items intentionally opened, altered, or used are not eligible for damage claims.
• Any product page that specifies a different policy (e.g., hygiene or regulatory exceptions) will override this policy.

Contact

• To report damage or for shipping support, email: shahperfumery@yahoo.com Response time: typically within 24–48 hours during business days.